you ship this product to my state/country?
(UPDATE 12-6-13) Due to an increase in fraudulent orders we no longer accept orders from customers in the following countries: Russia, Indonesia, Malta, Philippines, and Hong Kong.
We can ship almost
all products to all states and countries.
can ship all products to all states/cities in the US with the
exception of Illinois. Remember, it
is up to you, the buyer, to determine your local jurisdiction’s
laws regarding the items before you order.
can’t ship the following products to the state of Illinois:
stars, automatic knives, metal or plastic knuckles, etc etc.
Please do not add these products to your cart if you are shipping to
can ship almost all of our products worldwide to all countries except for
stun gun products and pepper spray products. US law
prohibits us from exporting these products. In our experience most
non-US orders arrive quickly and without any trouble but it is up to
you, the buyer, to determine your local jurisdiction’s laws
regarding the items you order. Sometime your local customs may impose
an import tax on your order. You are responsible for paying that
amount to your local customs to release your shipment. We guarantee
that your shipment will arrive in your country; local postal
authorities have total control thereafter.
will my order be shipped, how can I track my package and on what day
will my order arrive?
orders are shipped within 48 hours. Within 24 hours of your order
being shipped you will receive an automatic email containing your
USPS tracking number. Since USPS First Call and Priority rates do not
come with date certain delivery we can not tell you the exact date
your package will arrive. Most orders shipped within the US arrive in
5-7 days for First Class Mail and 3-5 days for Priority Mail. Non-US
orders are shipped via USPS International Priority Mail and usually
arrive in the destination country within 5-12 days. Once the package
arrives in your country the local postal service can take an
indeterminate amount of time.
can track the progress of your package online using your tracking
number at USPS.com
"xyz" product legal in my area?
we are not attorneys at law it is obviously inappropriate for our
employees to make legal determinations for our customers. With the
burden of thousands of overlapping legal jurisdictions worldwide each
with an ever-changing set of regulations regarding our products we
must insist that you, our customer, research the laws in your own
jurisdictions before placing an order. Check your local laws
before you order!
the packaging discreet?
Yes. All of our shipments go out in plain boxes or envelopes with no mention of our company name. We mark the contents as a "paperweight" with a $50 value and a "gift" designation. This ensures most orders arrive without a problem. However, the buyer is ultimately responsible for customs clearance.
much do you charge for shipping to my country?
can calculate the shipping cost for your order by adding items to
your shopping cart and then entering your postal code and/or country
name in the Shipping Calculator located on the shopping cart page.
we may cancel a refund an item from an international order because it
is too large or heavy to ship.
forms of payment do you accept?
accept ALL debit/credit/gift cards with a Visa, Mastercard or
American Express logo.
also accept money orders. To pay with a money order just check out
normally then print out your invoice and include it with our money
order paid payable in US dollars to: The Brass Knuckles Company and
mail to: The BKC, 2564 Millbrook Ln, Lexington, KY 40503, USA.
do not accept Paypal because they will not allow purchases of self
defense products with their payment systems.
do I return an item for a refund or exchange?
returns must have an appropriate invoice or order number.
items can always be exchanged for an exact replacement of that item.
We will also repay your cost of shipping the item back to us by
crediting your credit card or mailing you a check.
/unused condition items can be returned within 365 days of ordering
them. However, we may choose to refund all or only a portion of the
original sales price. Factors that reduce a returns value include but
are not limited to: missing or damaged packaging, seasonal items,
that are damaged or broken will usually not be accepted unless a
manufacturing defect led to the item becoming damaged.
must pay for the cost of return shipping for all returns except for
exchanges of defective items.
return make a return call our customer service rep Pinky at
is my order on AVS HOLD and what does that mean?
Verification Service (AVS) is a process the credit card companies
insist we engage in for the sake of credit card fraud security. If
your order is on AVS HOLD it will be checked and cleared if no
security risk is present and shipped out like any other order.
there is a security concern you will receive an email indicating that
we need the credit card number, exp date and billing address. Once we
have this information your order will ship out ASAP like any other
order. Please call customer service at 1-888-604-2296 to give Pinky
your credit information.
know this can be a hassle but our customer's credit card security is
extremely important and we do not want to risk engaging in a
was my order shipped to my billing address?
order to comply with Visa/MC compliance requirements we must ship all
credit/debit card orders over $30 to the cardholder’s verified
billing address. This notice is also posted on the checkout payment
I add, change or remove items from my order after it has been
Maybe. Once our warehouses have shipped an
order, products cannot be added or cancelled. If you want to add a product to your order and it has not yet shipped please contact customer service via email or phone.