Shipping & Returns

Can you ship this product to my state/country?

Yes. We can ship almost all products to all states and countries.

Inside the USA:

We can ship all products to all states/cities in the US with the exception of Illinois. Remember, it is up to you, the buyer, to determine your local jurisdiction’s laws regarding the items before you order.

We can’t ship the following products to the state of Illinois: throwing stars, automatic knives, metal or plastic knuckles, etc etc. Please do not add these products to your cart if you are shipping to Illinois.

Outside the USA:

We can ship all of our products worldwide to all countries except for stun gun products and pepper spray products. US law prohibits us from exporting these products. In our experience most non-US orders arrive quickly and without any trouble but it is up to you, the buyer, to determine your local jurisdiction’s laws regarding the items you order. Sometime your local customs may impose an import tax on your order. You are responsible for paying that amount to your local customs to release your shipment. We guarantee that your shipment will arrive in your country; local postal authorities have total control thereafter.

When will my order be shipped, how can I track my package and on what day will my order arrive?

Most orders are shipped within 48 hours. Within 24 hours of your order being shipped you will receive an automatic email containing your USPS tracking number. Since USPS First Call and Priority rates do not come with date certain delivery we can not tell you the exact date your package will arrive. Most orders shipped within the US arrive in 5-7 days for First Class Mail and 3-5 days for Priority Mail. Non-US orders are shipped via USPS International Priority Mail and usually arrive in the destination country within 5-12 days. Once the package arrives in your country the local postal service can take an indeterminate amount of time.

You can track the progress of your package online using your tracking number at

Is "xyz" product legal in my area?

Since we are not attorneys at law it is obviously inappropriate for our employees to make legal determinations for our customers. With the burden of thousands of overlapping legal jurisdictions worldwide each with an ever-changing set of regulations regarding our products we must insist that you, our customer, research the laws in your own jurisdictions before placing an order. Check your local laws before you order!

Is the packaging discreet?

Yes. We ship in plain white envelopes or USPS Priority Mail packaging. Our return address is listed as “The BKC”.

How much do you charge for shipping to my country?

You can calculate the shipping cost for your order by adding items to your shopping cart and then entering your postal code and/or country name in the Shipping Calculator located on the shopping cart page.

Sometime we may cancel a refund an item from an international order because it is too large or heavy to ship.

What forms of payment do you accept?

We accept ALL debit/credit/gift cards with a Visa, Mastercard or American Express logo.

We also accept money orders. To pay with a money order just check out normally then print out your invoice and include it with our money order paid payable in US dollars to: The Brass Knuckles Company and mail to: The BKC, 2564 Millbrook Ln, Lexington, KY 40503, USA.

We do not accept Paypal because they will not allow purchases of self defense products with their payment systems.

How do I return an item for a refund or exchange?

All returns must have an appropriate invoice or order number.

Defective items can always be exchanged for an exact replacement of that item. We will also repay your cost of shipping the item back to us by crediting your credit card or mailing you a check.

New /unused condition items can be returned within 365 days of ordering them. However, we may choose to refund all or only a portion of the original sales price. Factors that reduce a returns value include but are not limited to: missing or damaged packaging, seasonal items,

Items that are damaged or broken will usually not be accepted unless a manufacturing defect led to the item becoming damaged.

You must pay for the cost of return shipping for all returns except for exchanges of defective items.

To return make a return call our customer service rep Pinky at 1-888-604-2296.

Why is my order on AVS HOLD and what does that mean?

Address Verification Service (AVS) is a process the credit card companies insist we engage in for the sake of credit card fraud security. If your order is on AVS HOLD it will be checked and cleared if no security risk is present and shipped out like any other order.

If there is a security concern you will receive an email indicating that we need the credit card number, exp date and billing address. Once we have this information your order will ship out ASAP like any other order. Please call customer service at 1-888-604-2296 to give Pinky your credit information.

We know this can be a hassle but our customer's credit card security is extremely important and we do not want to risk engaging in a fraudulent transaction.

Why was my order shipped to my billing address?

In order to comply with Visa/MC compliance requirements we must ship all credit/debit card orders over $30 to the cardholder’s verified billing address. This notice is also posted on the checkout payment page.

Can I add, change or remove items from my order after it has been submitted?

No. Once an order is submitted it can only be amended or edited by contacting our customer service. Once our warehouses have shipped an order, products cannot be added or cancelled.