Question 13/14 in General FAQs



Why is my order on AVS HOLD and what does that mean?


Address Verification Service (AVS) is a process the credit card companies insist we engage in for the sake of credit card fraud security. If your order is on AVS HOLD it will be checked and cleared if no security risk is present and shipped out like any other order.

If there is a security concern you will receive an email indicating what additional information we need. Once we have this information your order will ship out ASAP like any other order.

If your order is set to AVS HOLD status and you have not been contact please CONTACT US (link) via our email contact form.

We know this can be a hassle but our customer's credit card security is extremely important and we do not want to risk engaging in a fraudulent transaction.

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