Question 6/14 in General FAQs


FAQs

Question:

How do I return an item for a refund or exchange?

Answer:

All orders come with a 60 day return privilege starting from the day the item was shipped. The brass knuckles we make ourselves also come with an additional Lifetime Replacement Guarantee.

Please CONTACT US (link) via our email contact form to arrange for a return merchandise authorization before mailing back any items.

Items much be shipped to a special RMA address. If an item is returned without authorization customer will not be refunded for that item and the item will not be returned.

All returns must be identified with a corresponding invoice/order number.

Defective items can always be exchanged for an exact replacement of that item.

New /unused condition items can be returned within 60 days of ordering them. However, we may choose to refund all or only a portion of the original sales price. Factors that reduce a returns value include but are not limited to: missing or damaged packaging, seasonal items, limited editions

Items that are damaged or broken will usually not be accepted unless a manufacturing defect led to the item becoming damaged.

You must pay for the cost of return shipping for all returns except for exchanges of defective items.

To return an item CONTACT US (link) via our email contact form.

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