Help Desk

Customer satisfaction is our drink of choice! We work hard to serve you and satisy you everyday.

60 day returns guarantee
Tracked and Insured Shipping
We Ship Worldwide

Please read through our Frequently Asked Questions to get quick answers to your most puzzling puzzlers.

Still need help? Contact Us. We live to serve you!

Frequently Asked Questions


Can you ship this product to my state/country?

Yes!!! With a few exceptions we can ship products to US states and countries of the world.

Remember, as per our Terms of Service, it is up to you, the buyer, to determine what laws apply to you and to determine your local jurisdiction’s laws regarding the items you intend to order.


Most non-US orders arrive without a problem but we recommend that you check your local laws regarding the products you intend to order. All of our shipments go out in plain boxes or envelopes with no mention of our company name. This ensures most orders arrive without a problem. However, the buyer is responsible for customs clearance. Sometimes your local customs may impose an import tax on your order. You are responsible for paying any tax and complying with your local customs office to release your shipment.

We may sometimes remove certain products from your order if the cost of shipping the item to your address is exorbitant. You will be refunded for any items not shipped.


The following is a list of countries associated with frequent credit card fraud and/or they do not participate in the Address Verification System. If your country is on this list we can still accept your order and ship to you but you must use the MONEY ORDER payment option and mail in your US dollar denominated money order to the address provided on your invoice when you checkout online. We apologize for the inconvenience.

We only accept MONEY ORDER payments for orders going to the following countries:

Hong Kong, Indonesia, Peru, Russian Federation, Tunisia.

These countries have been associated with high levels of credit card fraud. We apologize for the inconvenience.

Is "xyz" product legal in my area?

Since we are not attorneys at law it is obviously inappropriate for our employees to make legal determinations for our customers. With the burden of thousands of overlapping legal jurisdictions worldwide each with an ever-changing set of regulations regarding our products we must insist in our Terms of Service (link) that you, our customer, research the laws in your own jurisdictions before placing an order. Check your local laws before you order! We are prohibited from providing legal advice of any kind.

Is the packaging discreet?

Yes. We ship in plain white envelopes or USPS Priority Mail packaging. Our return address is listed as “The BKC”.

How much do you charge for shipping to my country?

Shipping within the USA starts at $4.50 and FREE SHIPPING is available for orders over $49.

Shipping to the rest of the world starts at $12.95.

You can calculate the shipping cost for your order by adding items to your shopping cart and then entering your postal code and/or country name in the Shipping Calculator located on the shopping cart page.

All shipments include a USPS package tracking number.

Sometime we may cancel and refund an item from an international order because it is too large or heavy to ship.

What forms of payment do you accept?

We accept ALL debit, credit and gift cards with a Visa, Mastercard, Discover or American Express logo.

We also accept money orders.

Do you accept Paypal?

We do not accept Paypal because unfortunately they will not allow purchases of self defense products with their payment system.

When will my order be shipped, how can I track my package and on what day will my order arrive?

Our normal processing time for orders is 3-4 business days. Within 24 hours of your order being shipped you will receive an automatic email containing your USPS tracking number. Since USPS First Class and Priority rates do not come with date certain delivery we can not tell you the exact date your package will arrive. Most orders shipped within the US arrive in 5-7 days for First Class Mail and 3-5 days for Priority Mail. Non-US orders are shipped via USPS International Priority Mail and usually arrive in the destination country within 5-12 days. Once the package arrives in your country the local postal service can take an indeterminate amount of time.

You can track the progress of your package online using your tracking number at

Do you have a physical store that I can visit?

No. We do not have a brick and mortar store. All of our products are available for purchase online at We also accept mailed in orders when MONEY ORDER payment included is included.

How do I return an item for a refund or exchange?

All orders come with a 60 day return privilege starting from the day the item was shipped. The brass knuckles we make ourselves also come with an additional Lifetime Replacement Guarantee.

Please CONTACT US (link) via our email contact form to arrange for a return merchandise authorization before mailing back any items.

Items much be shipped to a special RMA address. If an item is returned without authorization customer will not be refunded for that item and the item will not be returned.

All returns must be identified with a corresponding invoice/order number.

Defective items can always be exchanged for an exact replacement of that item.

New /unused condition items can be returned within 60 days of ordering them. However, we may choose to refund all or only a portion of the original sales price. Factors that reduce a returns value include but are not limited to: missing or damaged packaging, seasonal items, limited editions

Items that are damaged or broken will usually not be accepted unless a manufacturing defect led to the item becoming damaged.

You must pay for the cost of return shipping for all returns except for exchanges of defective items.

To return an item CONTACT US (link) via our email contact form.

Why is my order on AVS HOLD and what does that mean?

Address Verification Service (AVS) is a process the credit card companies insist we engage in for the sake of credit card fraud security. If your order is on AVS HOLD it will be checked and cleared if no security risk is present and shipped out like any other order.

If there is a security concern you will receive an email indicating what additional information we need. Once we have this information your order will ship out ASAP like any other order.

If your order is set to AVS HOLD status and you have not been contact please CONTACT US (link) via our email contact form.

We know this can be a hassle but our customer's credit card security is extremely important and we do not want to risk engaging in a fraudulent transaction.

Can I add, change or remove items from my order after it has been submitted?

Since we do not store or see your credit card information we are not able to add an item to your order and charge your card again. This makes our website 100% safe and secure to use. You can be rest assured your card number will not be charged without authorization. We apologize for the inconvenience.

Why is my Visa/MC/Discover/Amex credit, debit or gift card being DECLINED?

The best advice is to “just try again later”. Charge cards can be declined for a number of reasons and unfortunately the cause can be difficult to determine. You may have mistyped the credit card number, expiration date, or cvv code. We often find that customers who just try charging their cards again after a few hours or the next day will have immediate success. If your shipping country is on our list of FRAUD RISK COUNTRIES then your card will automatically be declined since we only accept MONEY ORDER payments for orders going to those countries.

Please check this list of reasons your card may have been declined and how to resolve the problem. Only your credit card issuer or financial institution can confirm the specific reason for a declined credit card.

Possible reasons include:

1. You've exceeded your credit or spending limit. Your card will be declined if you try to continue to make charges once you've hit the maximum amount your credit card company will allow you to borrow. Some cards also have a daily spending limit.

2. Your account is delinquent. If you are behind on your payments, your card issuer will eventually stop accepting new purchases.

3. Suspicious activity has “frozen” your card. Card companies use software that will automatically disable your account if a suspicious pattern of charges occur. Suspicious activity includes unusually large purchases, a large number of charges over a short time, charges in different cities on the same day, and payments to foreign companies. An auditor from your card company will usually call you when this occurs. To re-enable your account you must call your credit card company and verify the suspicious charges.

4. There's a authorization hold on your account. If you book a hotel room or rent a car using your credit card, your card company might place a hold on the amount you charged -- even if you haven't completed your stay or turned in the rental car. The hold ensures that the company gets the money it needs from your use of its services and prevents you from spending beyond your credit limit. This hold can take several days to be lifted. In the mean time you will not have access to that part of your credit limit.

5. You are trying to make an international purchase or an online purchase from a foreign company. This could create an alert and possibly freeze your card. To avoid this, call your card company before you travel overseas or make an international purchase so it won't suspect suspicious activity.

6. You entered your card information incorrectly. This is an easy mistake to make when shopping online. Double check the card number, expiration date, billing address and security code you typed before hitting "enter" to avoid having your card declined for simple human error. It’s easy to accidentally enter your old zip code or address after moving or you may have forgotten to update your credit card billing address. Watch for outdated information.

7. You have had a change in your credit score. Credit card companies analyze your credit worthiness on an on going basis, not just when you first apply. If you are delinquent on another credit card or your credit report has new blemishes you may have trouble making a large purchase with your card.

8. You attempted to use a VISA, MasterCard, or American Express branded gift card. Gift cards are not the same as credit card may be terms and conditions specific to the card that prevented the transaction from completing. The Terms and Conditions vary between cards – i.e. some allow online purchases, while others do not. Some gift cards have other restrictions. There may be other terms specific to your card that might prevent the transaction from completing successfully. If you cannot find the required information, call the customer service number located on the card for assistance.

Please note, should a refund be necessary, the credit must be posted to the gift card originally used to pay for the purchase. If you placed your order using a VISA, MasterCard, or American Express branded gift card, please be sure to retain possession of the card until after you′ve received your order and you′re certain a return/refund won′t be necessary.

9. Another user deactivated your card. If you are an authorized user on another person's account then you may not know that the account has been closed or your spending privileges suspended.

10. Your credit or gift card is not yet activated. Most credit and gift cards require activation before being used. Please call the number or the card to verify the card is activated.

Can you make some custom knuckles for me? Or do engraving?

Yes, we do offer custom engraving. You can order custom engraved knuckles here. Engraving is available on both sides for an additional fee and a quantity discount is also available. Once you have placed your order follow the instructions in the product description and email us the image or words you would like engraved. Simple line drawings and fonts are best. If we can't do your image we will let you know and offer an alternative. We will send you a mock-up to approve before proceeding with the engraving. Please allow an additional 14 days or so for your custom engraved item to be shipped. How To Complete Your Engraving Order 1. If you would like an engraving on both sides of the item then please select the "Both Sides" option next to the Add To Cart button. The artwork can be the same or different for each side. 2. Add the item to cart and complete checkout. 3. Email your artwork or words to brassknuckleshelp @ 4. We will email back an artwork proof for you to approve. 5. Once you have approved the design, it will be engraved and shipped to the delivery address you provided at checkout. Note: Please allow an additional 2 weeks for delivery. Returns will not be accepted for custom engraved products.

I am a business owner. How can I sell your products to my customers?

Yes, we accept wholesale orders from qualified buyers with established businesses. Please CONTACT US (link) via our email contact form and tell us about your business. We will verify your information and send you our wholesale terms.

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